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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There is no delivery fees when shopping at Shipping is always FREE!

Which payment methods are accepted in the Online Shop?

We accept all major credit cards: Visa, MasterCard, Discover, American Express, Diners Club along with payment made through PayPal, Amazon Payments. We also accept Apple Pay payments.

How long will delivery take?

All licenses are usually emailed within 24-48 business hours. Orders placed on Friday may require an extra day for processing. Most hardware and software CDs arrive within 3-5 business days.

How secure is shopping in the Online Shop? Is my data protected?

All checkout processing is encrypted and Secure Socket Layer (SSL) protected. We don’t store your payment information online and don’t have access to your full credit card number. Our shop is fully PCI compliant.

What exactly happens after ordering?

After you submit the order with us, we will submit your order for processing to Intuit fulfillment center. Licenses take time to activate on all Intuit servers and most licenses are emailed within 24 hours. If it has been more than 24 business hours, please call or email us.

Do I receive an invoice for my order?

You will receive an email confirmation of your order. If you require an invoice, please call us and we will assist you. Invoices are not sent along with the product purchased.